Wednesday, November 13, 2013

Telstra announces free calls to the Philippines in response to Typhoon Haiyan

Customers of Telstra, Australia’s leading telecommunications and information services company, who wish to check on family and friends affected by Typhoon Haiyan in the Philippines can call or text them free of charge.

All standard voice calls and SMS messages made to the Philippines between 6 a.m. on Monday, November 11, and 6 a.m. on Monday, November 25 from Telstra fixed or mobile services will be free of charge for its retail customers.

Gordon Ballantyne, Group Executive Telstra Retail, said Telstra wanted to offer support to its customers during this difficult time.

“We want to help our customers who are concerned about their friends and relatives in the Philippines affected by the devastating typhoon to check on loved ones. Calls and text messages to the Philippines will not be billed during this time,” he said.

Ballantyne said that while communication lines in the Philippines remain open in affected areas, customers were likely to encounter network congestion.

“We encourage customers to remain patient as difficulties and delays may be experienced when trying to connect,” he added.

In addition to providing assistance to our Australian customers, Telstra will match staff payroll giving contributions made to the Typhoon Haiyan Appeal activated by the Australian Red Cross.

“Telstra has strong ties to the Philippines, with a number of employees based there, and many employees in Australia with family and friends affected by the disaster,” Ballantyne said. “During this difficult period we hope these small gestures provide some comfort to those in need.”

The free calls and SMS offer applies to standard voice calls and SMS messages made from Australian (+61) Telstra fixed or mobile services to +63 (Philippines) numbers. For some calls, credits may be applied after the call or to the next bill.


For more information, please contact:
Marco Sindiong/Lu-Ann Fuentes
Ogilvy Public Relations Manila
Tel: (632) 238 7000

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